On Point Property Investment is committed to providing you with the best possible customer service experience. We are guided by the Privacy Act 1988 (the “Act”) and its Principles. The Act affords an individual the right to know what information is held by the Company. How we use the information we collect and how an individual can access the information we hold and if they believe it is incorrect how to request its correction.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future On Point Property Investment customer support & features you are required to submit personally identifiable information. This may include but not limited to a unique username and password or contact details.
We collect personal information in a number of ways, including:
- By email;
- Over the telephone;
- Through written correspondence (such as letters, faxes and emails);
- On hard copy forms (including event registration forms, competition entries, and surveys);
- In person;
- Through our website (for example: if you make an online enquiry or request a copy of our products or if you participate in a webinar);
- At live events & functions (for example, if you fill out a form or leave us your business card);
- Expressions of Interest;
- From third parties, including:
Through an authorized representative such as financial advisors, lawyers, accountants.
How we collect your information from other sources
Sometimes we collect information about you from other sources. We do this only if it is necessary to do so. Instances of when we may need to do so where:
- We cannot get hold of you and we rely on publicly available information to update your contact details;
- We need information from a financial adviser about an application you make through us;
- At your request, we exchange information with your legal or financial advisers or other authorized representatives.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or delivering content. Those companies will be permitted to obtain only the personal information they need to deliver the service. On Point Property Investment takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. On Point Property Investment reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
We are committed to ensuring that the information you provide is secure.
On Point Property Investment,
PO BOX 34, Salamander Bay, NSW 2317